Faulty & Incorrect Items
In the rare event that you have received faulty goods or we have made a mistake please contact us within 3 days of receipt of your goods and please take photographs of the damage or error.
We cannot accept any claims for faulty goods if they have been used, worn or in any way tampered with and we cannot accept any consequential losses relating to the purchase of these goods.
Please register the problem by contacting us at firstname.lastname@example.org providing your name, order number & photos and a brief explanation of what went wrong.
You will receive a reply from us within 24 hours and if your claim is approved we will organize a replacement for you.
Please note that colors of merchandise may vary due to individual computer monitor and device settings, product photography and lighting and that some patterns may also vary. All sizes are approximate, please allow a tolerance of approx. 1"/ 2.5 cm. None of these issues constitute a fault.
Please do not return items without prior approval as they will not be accepted (no exceptions)
Refunds & Exchanges
Due to all items being made to order we are unable to offer any refunds or exchanges for change of heart or incorrect sizes chosen. Please check the size guide provided within each listing together with the detailed product description before placing your order. If you have any doubts or questions we are happy to assist you. You can contact us at email@example.com and you will receive a reply within 24 hours.